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BEHAVIOR IN SALES SERVICE

ou comment gagner son auditoire et développer son pitch commercial

​TARGETED SKILLS

  • Mastery of the main stages of a sale

  • Develop your ability to respond to objections and remove obstacles

  • Have the comfort and tools to prepare your sales

  • Know how to make sales a highlight of the relationship with the customer.

 

EDUCATIONAL OBJECTIVES OF THE TRAINING

This module allows us to understand that there is a dimension in the commercial act which is not only technical and which is based on the know-how and behavior of the salesperson.

 

At the end of the training the participant will be able to:

  • Master the fundamentals of communication (verbal and non-verbal) in the service of commercial gesture,

  • Boost its impact on the highlights of making contact (first impression given, stress management, charisma tools),

  • Understand the importance of choosing a “commercial posture” to complement the quality of an offer.

  • Deliver an effective sales pitch .

 

Rating*: 4.9/5

*Overall training satisfaction rating for all participants - 2019 annual average

POSSIBLE TYPES OF FORMATS

1 DAY or 2 DAYS

LEARNING CAPSULES (½ DAY)

LUNCH & LEARN (2:00)

PRESENTIAL OR 100% VIRTUAL

TEACHING METHOD USED

We essentially work using an inductive method: the pedagogy of discovery. We have 4 main educational principles that guide us when designing and delivering training modules to make them unique:

  • An approach or know-how, the behavior of the person is as important as the know-how.

  • The participant's practice is at the center of the learning process through a game, an exercise, a role-play before tackling the theoretical part.

  • Together we establish a laboratory spirit which means that everyone has a duty to experiment while being protected by the absence of any judgment which allows the participant to leave their comfort zone and dare to do things.

  • Games and professional practice: our approaches are essentially fun because we learn better by being extended and make a systematic link with professional practice.

  • Role-playing, offbeat and professional situations, immersion, brainstorming, exercises, etc.

 

ADAPTED TEACHING MODALITIES

Our training courses can be accessible to people with disabilities. Each situation being unique, we send participants a positioning questionnaire before the training. On this occasion we ask them if any adaptation is necessary for them. For any additional information we recommend the following structures: ONISEP, AGEFIPH and FIPHF ​

 

FEES

Depending on the format chosen, we adapt our design and animation fees to stay as close as possible to your requests. To get an estimate of the price contact us on contact@cicero.partners

​

ACCESS MODALITY AND TIMES

Access to our training can be initiated, either by the employer or at the initiative of the employee with the latter's agreement. We will consider the most appropriate training start date based on your needs, preferences and constraints. ​

 

SATISFACTION EVALUATION 

The evaluation of the training by the participants is done at the end of the training. An online questionnaire must be completed. An exchange will be organized with the sponsor after the first sessions have been set up, then once per quarter or at the request of the parties.  ​

 

COMPLAINTS PROCEDURE 

Any complaints from customers and/or participants in our training courses must be sent to us in writing to the address contact@cicero.partners. Whatever the outcome, we undertake to respond to your request within 72 hours.  ​

 

CONTACTS 

For any administrative or educational information please contact: Maria Medori: maria@cicero.partners. 06 70 99 48 78

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