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ANTICIPATE AND MANAGE CONFLICTS

Know how to prepare for difficult conversations

Rating*: 4.66/5

Overall training satisfaction rating for all participants - annual average 2022

TARGETED SKILLS

  • Appropriation of one of the major levers of management and leadership

  • Develop your managerial courage

  • Know how to say things in a constructive spirit

  • Be familiar with Non-Violent Communication (NVC) techniques.

EDUCATIONAL OBJECTIVES OF THE TRAINING

  • Know the elements that make feedback one of the manager's major tools.

  • Adopt a synthetic and impactful approach to your subject

  • Starting from the participant's experience to arrive at the theory and the operational tool.

  • Work on the oral and written form of feedback.

  • Allow everyone to practice on a real case

PROFESSIONAL OBJECTIVES OF TRAINING

  • Know how to re-motivate and re-engage your teams through a new and organized practice of constructive criticism.

  • Master the use of a simple and powerful tool.

  • Strengthen your managerial relationship thanks to feedback

  • Reduce team turnover

  • Better understand your strengths and weaknesses and share with your team a culture of continuous progress.

AREAS OF EXPERTISE

Management / leadership / communication / Motivation / commitment / soft skills /

POSSIBLE TYPES OF FORMATS

1, 2 or 3 DAYS

LEARNING CAPSULES (½ DAY)

LUNCH & LEARN (2:00)

PRESENTIAL OR 100% VIRTUAL

TEACHING METHOD USED

We essentially work using an inductive method: the pedagogy of discovery. We have 4 main educational principles that guide us when designing and delivering training modules to make them unique:

  • An approach or know-how, the behavior of the person is as important as the know-how.

  • The participant's practice is at the center of the learning process through a game, an exercise, a role-play before tackling the theoretical part.

  • Together we establish a laboratory spirit which means that everyone has a duty to experiment while being protected by the absence of any judgment which allows the participant to leave their comfort zone and dare to do things.

  • Games and professional practice: our approaches are essentially fun because we learn better by being extended and make a systematic link with professional practice.

  • Role-playing, offbeat and professional situations, immersion, brainstorming, exercises, etc.

 

ADAPTED TEACHING MODALITIES

Our training courses can be accessible to people with disabilities. Each situation being unique, we send participants a positioning questionnaire before the training. On this occasion we ask them if any adaptation is necessary for them. For any additional information we recommend the following structures: ONISEP, AGEFIPH and FIPHF ​

 

FEES

Depending on the format chosen, we adapt our design and animation fees to stay as close as possible to your requests. To get an estimate of the price contact us on contact@cicero.partners

ACCESS MODALITY AND TIMES

Access to our training can be initiated, either by the employer or at the initiative of the employee with the latter's agreement. We will consider the most appropriate training start date based on your needs, preferences and constraints. ​

 

SATISFACTION EVALUATION 

The evaluation of the training by the participants is done at the end of the training. An online questionnaire must be completed. An exchange will be organized with the sponsor after the first sessions have been set up, then once per quarter or at the request of the parties.  ​

 

COMPLAINTS PROCEDURE 

Any complaints from customers and/or participants in our training courses must be sent to us in writing to the address contact@cicero.partners. Whatever the outcome, we undertake to respond to your request within 72 hours.  ​

 

CONTACTS 

For any administrative or educational information please contact: Maria Medori: maria@cicero.partners. 06 70 99 48 78

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